Refund and Returns Policy

We stand behind every puppy we place—and we are committed to resolving any concern with integrity, compassion, and your satisfaction in mind.

At Pure Path Pups, we recognize that adopting a living companion is unlike any other purchase. Our policies are designed to protect your investment, ensure the lifelong welfare of every puppy, and maintain the trust that is the foundation of our relationship with you. Please review this policy carefully before completing your adoption.

1. Adoption Fee Refunds

1.1 The adoption fee for your Pure Path Pup is non-refundable once the puppy has left our care. This reflects the extensive costs of genetic screening, veterinary care, socialization, and preparation that have already been incurred on behalf of your chosen companion.

1.2 In the event that we are unable to deliver the specific puppy you reserved due to health, welfare, or unforeseen circumstances, we will offer you:

  • A full refund of all amounts paid, including the reservation fee, or

  • The option to select another available puppy of equal value, with any difference in fee adjusted accordingly.

1.3 If you choose to cancel your adoption before the puppy has been shipped or picked up, the non-refundable reservation fee is forfeited. Any additional payments made beyond the reservation fee will be refunded in full.

2. Reservation Fee

2.1 The reservation fee is non-refundable. This fee secures your chosen puppy and removes them from further availability, preventing other families from adopting them.

2.2 In the rare circumstance that we determine a reserved puppy is no longer suitable for adoption due to health or behavioral concerns, your reservation fee will be fully refunded or applied to another puppy at your discretion.

3. Health-Related Returns and Warranty Claims

3.1 We provide a comprehensive two-year genetic health warranty covering hereditary conditions identified through our pre-breeding genetic screening. If a covered condition is diagnosed within the warranty period, we will reimburse eligible diagnostic and treatment costs up to the total adoption fee paid.

3.2 If a covered genetic condition is confirmed by a licensed veterinarian within the first 14 days of adoption, you may:

  • Return the puppy for a full refund of the adoption fee (excluding shipping costs), or

  • Keep the puppy and receive reimbursement for reasonable veterinary expenses related to the condition, as verified by our veterinary director.

3.3 To initiate a health-related return or claim, you must:

  • Notify us within 5 business days of the diagnosis.

  • Provide complete veterinary records, including examination notes, diagnostic imaging, and laboratory results.

  • Allow our veterinary director to consult with your veterinarian to confirm the diagnosis.

3.4 This warranty does not cover conditions resulting from:

  • Accidents, trauma, or ingestion of foreign objects.

  • Neglect, malnutrition, or improper care.

  • Exposure to infectious diseases after adoption.

  • Unauthorized breeding or use of the dog for competitive sports.

4. Returns Due to Incompatibility

4.1 We understand that despite our thorough matching process, unforeseen circumstances may arise. If within the first 30 days of adoption you determine that your Pure Path Pup is not a compatible fit for your household, we will accept the puppy back.

4.2 Under these circumstances:

  • You are responsible for arranging and funding the return transport to our facility.

  • The adoption fee is non-refundable.

  • The reservation fee is non-refundable.

4.3 Upon return, the puppy will be fully evaluated by our veterinary team and reintegrated into our care. We will then seek a new, suitable home for them.

4.4 We strongly encourage you to contact us during the first week of adoption if you have concerns about compatibility. Our behavioral specialists can often provide guidance and training solutions that resolve challenges without the need for return.

5. Lifetime Return Promise

5.1 Our lifetime return promise ensures that your Pure Path Pup always has a home with us. If at any point, for any reason, you are unable to care for your companion, we will take them back without judgment or penalty.

5.2 Under this promise:

  • No refund of the adoption fee is provided.

  • You are responsible for transporting the dog to our facility or coordinating with our team to arrange return.

  • We will provide the dog with necessary veterinary care and find them a suitable, loving new home, or retain them in our care for life.

5.3 You agree that you will not surrender, sell, or transfer ownership of your Pure Path Pup to any shelter, rescue organization, or third party without first offering us the opportunity to reclaim the dog.

6. Shipping Fee Refunds

6.1 Shipping fees are non-refundable once transport has been arranged and the puppy has departed our facility, as these costs are incurred by our transport partners on your behalf.

6.2 In the event of a significant shipping delay exceeding 24 hours beyond our original estimated arrival, we will:

  • Notify you immediately and provide updated tracking.

  • Ensure your puppy receives additional rest, food, and water during extended transit.

  • Offer a partial shipping fee refund of 50% if the delay exceeds 24 hours, and 100% if the delay exceeds 48 hours, excluding circumstances beyond our control (e.g., severe weather, natural disasters, or carrier mechanical issues).

6.3 If a puppy arrives with a health issue directly attributable to the shipping process, we will cover all necessary veterinary examination and treatment costs and refund the full shipping fee as part of our Safe Arrival Guarantee.

7. Return Shipping and Transport Costs

7.1 Unless otherwise specified under our health warranty, the cost of return shipping is the responsibility of the adopter.

7.2 We can assist in arranging return transport through our approved pet transport network. We will provide a quote for return shipping upon request.

7.3 For health-related returns confirmed by our veterinary director, we will cover the cost of return transport.

8. Process for Initiating a Return or Refund Request

8.1 All return or refund requests must be submitted in writing to our team at info@purepathpups.com.

8.2 Your request must include:

  • Your full name and contact information.

  • The puppy’s name, microchip number, and adoption date.

  • A detailed description of the reason for the return or refund request.

  • Supporting documentation, including veterinary records where applicable.

8.3 We will acknowledge your request within 24 hours and provide a resolution timeline. Most requests are resolved within 5 business days.

8.4 We reserve the right to request a veterinary examination at a clinic of our choosing for health-related claims, with costs borne by us.

9. Exclusions and Limitations

9.1 This refund and returns policy does not cover:

  • Normal variations in temperament, activity level, or appearance that are not indicative of a health or behavioral defect.

  • Cosmetic concerns that do not affect the dog’s quality of life or health.

  • Conditions resulting from failure to follow our recommended care, nutrition, or vaccination protocols.

  • Costs incurred after you have been notified of a covered condition and have not sought our prior consultation for treatment authorization.

9.2 Our total liability under this policy is limited to the adoption fee paid, except where prohibited by applicable law.

10. Dispute Resolution

10.1 If you are unsatisfied with the resolution of your refund or return request, we encourage you to contact our senior team directly to seek an amicable resolution.

10.2 Any unresolved disputes shall be submitted to binding arbitration in Austin, Texas, in accordance with the rules of the American Arbitration Association. Each party shall bear their own arbitration costs.

10.3 You agree that any claim or cause of action relating to this policy must be filed within one year of the date the claim arose.

11. Amendments and Updates

11.1 We reserve the right to update this Refund and Returns Policy at any time. Changes will be posted on our website and will take effect immediately upon posting.

11.2 Your continued engagement with our adoption process constitutes acceptance of any updated terms.

12. Contact for Returns and Refund Inquiries

If you have any questions about this policy or need to initiate a return, please contact us:

We are here to help and committed to resolving every concern with fairness, compassion, and the welfare of your Pure Path Pup as our guiding principle.

Thank you for choosing Pure Path Pups. Your trust is our greatest reward.